The current settings for your libraryh3lp staffing assignments will be used automatically If you need to make.read more Once you have deployed the chat snippet embed code onto a web page, you can make changes to your chat snippet (chat box, online/offline appearance, proactive chat invitations, etc.) from within the chat snippets management page, without needing to modify the embed code on the web page. Libraryh3lp chat boxes are inherently responsive However if you are using a chat snippet to include chat on your web page and you've chosen an embedded chat box style, you'll need to take an extra step to ensure the chat box is responsive within its parent container since embedded chat boxes become part of the content of your web page. If you want to receive incoming chats from guests on a queue, make sure the yes button associated with that staffing assignment is green
If you do not want to receive incoming chats from guests on a queue, make sure the no button associated with that staffing assignment is red. Choose a single day or date range by selecting either 'single date' or 'date range' respectively Once you make your date selection (s), you'll be returned to the grid view so you can view the chat metadata. The webclient stays in constant communication with libraryh3lp's server to make sure that the user is connected and able to respond to chats When the webclient cannot reach the server, it sets the user to busy status, so that they won't be offered any brand new chats, and it tries to reconnect automatically.
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