This can help you to ascertain how satisfied the customer feels toward the brand. Using a likert scale, these questions allow respondents to rank their satisfaction levels from 1 to 10, revealing how likely they are to recommend your business to others. Net promoter score (nps) measures customer satisfaction and loyalty and gauges their willingness to recommend your business How likely is it that you would recommend my brand/product/service to a friend or colleague Respondents choose from fixed options to express how they feel, think or behave toward a statement or scenario. The classic nps question is
How likely are you to recommend us on a scale of 0 to 10 In this case, the word 'us' can represent your business as a whole, your products, or your services. On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague This classic net promoter score question delivers a standardized benchmark for customer loyalty.
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