In the ccai platform portal, click dashboard > advanced reporting If you don't see the dashboard menu, expand the window horizontally until the. The overview section of the abandonment report dashboard provides context for the entire report, and can help to immediately identify trends in abandoned sessions over the past 30 days. Slicktext helps you track website sessions for your visitors If a visitor is already a known contact on your slicktext account and brand, slicktext can link session tracking information to them. Could someone clarify exactly what this scheduled job is looking at to determine that a conversation has been abandoned
I just want to ensure that we understand how this works and it would be helpful to know what tables it is looking at to determine that a va conversation has been abandoned. Learn about the playhead timeline and corresponding user s action when a video session is abandoned Learn about the details for each action and requests. The sessions abandoned feature enables you to report on the sessions that have been scheduled but may not have taken place For example, an outdoor fitness session may have been scheduled but could not be delivered due to adverse weather conditions. This will return all users with sessions in the time frame indicated where a form was abandoned
The final section on this dashboard will give you insight into aht (average handle time) for your highest volume queues Up to 5 queues show at a time and the volume shows everything including. When logout and refresh api calls do not reach sentinel cloud connect during a specified interval, for example in the case of browser crash, the license session is treated as abandoned This topic explains how abandoned sessions are treated for cloud licensing.
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