Therefore, the main goal of this article is to analyze the relationship between the main antecedents of. This change is also causing a considerable shift in customer expectations and requirements Modern organizations have solved this complexity by promoting togetherness and accommodating varying viewpoints through collective leadership. Explore how customer expectation and perceived service quality influence customer satisfaction in the banking sector, based on a study in damascus, syria. The purpose of this paper is to 1) know service quality dimensions that satisfy the customers and 2) to observe the impact of service quality on customer satisfaction The research methodology is carried out using a questionnaire survey distributed among 170 samples through simple random sampling.
Our study focuses on the effect of tqm, psq, expectations, and satisfaction with the service quality of the provider, while most of the existing literature only considers perceived quality and satisfaction with service quality. Solely identifying the importance of each service is not enough to uncover customer satisfaction Knowing the roles of product quality is also important in this industry The findings provide specific data that contribute to monitor and maintain quality service. In response to the call for research on customer experience across the customer journey, this study aims to analyze and compare the effects of perceived quality on customer satisfaction among the different stages of search, experience and credence services. The purpose of this study was to analyze the effects of customer satisfaction, service quality, perceived value and brand image on consumer loyalty through a quantitative method.
